Tata Communications (NSE: TATACOMM) (BSE: 500483), a leading global communications technology company, today announced Kaleyra AI – a pioneering artificial intelligence-based flagship portfolio that will redefine customer interactions.
The revolutionary portfolio will initially offer three different functions that go beyond traditional means of communication. The suite is designed to effortlessly integrate into communication channels and live agent interfaces. It uses generative AI (GenAI) to gain a competitive advantage through optimized, personalized and highly engaging customer interactions. The offer initially includes the following services:
- GenAI template generator for WhatsApp: This feature enables the creation of personalized templates and message variants for WhatsApp. The roadmap envisages extending similar functionality to other communication channels such as SMS and Rich Communication Services (RCS). By crafting messages that resonate with audiences and leveraging the strengths of each channel, companies can automate marketing tasks and increase response rates while maintaining consistent brand voice and relevance to their customers.
- AI data reporting for news: Advanced reporting capabilities enable complex data queries to be transformed into insightful reports with beautiful, easy-to-understand visualizations. By processing natural language data queries from customers, it delivers tailored, AI-powered analytics in seconds, enabling companies to make quick, data-driven decisions and gain key insights without relying too heavily on business analytics teams .
- AI No-Code Builder for News: The capability goes beyond simple interactions and allows users to create “interaction assistants” that provide natural, conversational responses (without coding knowledge) in text and rich media formats to both customers and the workforce, thus solving the complex Simplify data analysis and accelerate decision making The platform enables enterprise customer support and marketing teams to build relationships through intelligent and immersive interaction, improving the overall user experience.
“Kaleyra AI represents a massive leap forward and will be a force multiplier for enterprises to accelerate business growth,” says Mauro Carobene, Head of Customer Interaction Suite, Tata Communications. “For customer-facing roles, the portfolio will significantly improve engagement and interaction rates. In initial controlled demos, we saw a significant reduction in average response time and problem resolution times, especially with high query volumes. Our generative, AI-powered reports and insights will give C-suite decision-makers greater insight into business performance, all through a simple, natural language interface.”
Kaleyra AI will initially be offered in beta to select Tata Communications customers early next year. General availability via Tata Communications’ AI cloud is expected in the first half of 2025.
For more information about Kaleyra AI, see here.
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About Tata Communications
Tata Communications (NSE: TATACOMM) (BSE: 500483), part of the Tata Group, is a global digital ecosystem provider powering the fast-growing digital economy in more than 190 countries and territories. A trusted enabler, the company supports the digital transformation of businesses around the world with collaboration and connected solutions, core and next-gen connectivity, cloud hosting and security solutions, and media services. Customers include 300 of the Fortune 500 and connect companies with 80% of the world’s cloud giants. For more information, see www.tatacommunications.com
Forward-looking statements and cautionary statements
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