Leading provider of hybrid cloud solutions delivers outstanding customer service and best-in-class Net Promoter, CSAT and industry results while driving rapid customer growth
Nasuniprovider of a leading enterprise data platform for hybrid cloud environments, has been recognized for its superior customer service, receiving the NorthFace ScoreBoard Service Award from the Customer Relationship Management Institute (CRMI) for the fourth consecutive year and eight badge awards in G2’s 2024 Summer Reports.
The NorthFace ScoreBoard Service Award, now in its 25th year, demonstrates Nasuni’s ongoing commitment to customer service and customer satisfaction by building long-term customer loyalty. This coveted award is highlighted by Nasuni’s leadership position in competitive G2 categories such as Hybrid Cloud Storage Solutions and Disaster Recovery. NasunisG2-Score consists of an analysis of market presence and an assessment of customer satisfaction.
“These awards, especially the NorthFace ScoreBoard Service Award for four consecutive years, impressively confirm our outstanding customer service,” says Jason DePardo, Vice President Customer Success and Services at Nasuni. “Our company offers customers the highest level of support at all times. We want that “We want to provide the best enterprise data platform for the hybrid cloud that offers customers greater productivity and data intelligence. We also want to ensure that our customers are satisfied and fully supported after implementation.”
Nasuni has been rated and awarded a Net Promoter Score (NPS) of 87 by the CRMI. The CRMI launched the NorthFace ScoreBoard Service Awards program in 2000 to recognize organizations that provide excellent service to their customers. The developer of the NPS system, Bain & Company, considers an NPS score of 50 to be excellent, while a score of 80 or above is considered exceptional. Nasuni also achieved an impressive Transaction Survey ScoreBoard Index (SBI) of 4.8 for overall technical support and a 9.5/10 rating for customer satisfaction (CSAT). According to the ScoreBoard Index (SBI) rating system, companies must achieve a score of 4.0 or above on a scale of 5 to qualify for the award. Nasuni’s ratings are based on the evaluation of over 1,300 customer feedback.
“We are very proud of these achievements and our recent NPS score. But we’re even more excited about Nasuni’s culture of listening to our customers and responding to their feedback,” says David Grant, President of Nasuni. “The support and NPS surveys are part of our comprehensive Voice of the Customer program in which customer analysis and responses inform our decisions about where we invest our resources and how we improve our products. We are grateful for this valuable feedback, which helps us continually improve on behalf of our customers. “
Nasuni’s customer service services and metrics are positively rated by customers:
- Charles Douglass, IT director at McKim & Creed, said: “The support team is excellent and the product development team listens to our concerns. We are currently working on integrating Nasuni with AI-based solutions to support quoting.”
- Paul Petty, Head of Digital Strategy at Laing O’Rourke, commented: “Nasuni has a good model for engaging with customers, user communities and events to share experiences and receive feedback. This leads to compelling roadmaps that actually contain the desired features. The support was very good from the first contact until the problem was solved.”
- Matt Jeske, Head of IT at Esi, said: “The customer support we receive from Nasuni is first class. I have been in the industry for 25 years and value a partnership that is not just about closing a deal. It’s about ensuring the success of our customers.”
Further information can be found on thePage on the topic of customer success from Nasuni.
Information about Nasuni Nasuni offers a scalable data platform for companies facing an explosion in unstructured data in a world of artificial intelligence.
Nasuni’s File Data Platform easily scales across hybrid cloud environments, enables control at the edge, and meets modern enterprise expectations for insightful, AI-enabled data. It simplifies file data management while improving storage access and performance. World-class file recovery protects customers from a wide range of cyber threats and eliminates the need for dedicated backup and disaster recovery solutions. This reduces infrastructure costs by up to 65%.
Companies around the world in manufacturing, construction, energy, consumer products and government rely on Nasuni. Nasuni’s headquarters are in Boston, Massachusetts. The company offers services in over 70 countries. For more information, seewww.nasuni.com.
Social media links
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