Since July 1, 2025 that has been from Ciit software developed case management tool at the Internet-Ombudsstelle of the Austrian Institute for Applied Telecommunications (Öiat) successfully in use. The tailor -made solution supports the ombudsman to process symptoms of symptoms in the digital area even more efficiently and more structured. The project is co -financed by the EU.
CIIT software has extensive experience in the development of specialized software solutions for arbitration and ombudal spots. With Ombud the company has created a modern case management solution that enables the efficient processing of cases. Already today the Agency for passenger and passenger rights (Apf) and the Consumer fastening Austria On individual solutions from Ciit.
Clear, logical and easy to manage
The Öiat case management tool bundles all relevant information on arbitration cases. These are recorded within existing or new case files. This enables a structured overview of the relevant information in connection with the respondent: inside, applicant: inside and the specific arbitration case. Process -oriented functions such as the deadline or text templates accelerate the administrative process and significantly improve the quality of the results.
Tailor AI functions promote an optimized workflow
Automated translation options and text simplifications support a targeted and time-optimized email traffic. The summaries of the files created by AI offer an efficient overview of the content and the course of the events of a case so far. This significantly reduces the working hours of case managers: significantly in the inside.
Ciit software thanks the Öiat for the good and constructive cooperation.
About the CIIT software:
The CIIT software, based in Vienna and branches in Bratislava and Munich, has been a provider of tailor -made software solutions since its foundation in 2004. With more than 20 years of industry experience, the company offers innovative solutions that are tailored to their individual needs. The team of highly qualified experts: Among other things, companies such as Robert Bosch AG, Raiffeisen Bank Niederösterreich-Wien, Dlouhy Fahrzeugbau, Vinpilot and the agency for passenger and passenger law successfully accompanied on their way to digital transformation.
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