Delivering a seamless contact center experience within Salesforce by combining the power of Service Cloud Voice and Cisco Webex with the industry-leading integration expertise of Bucher + Suter.
Bucher + Suter today announced the market launch of b+s Elevate known, a complete cloud contact center solution built for Salesforce, powered by Webex Contact Center and seamlessly integrated with Salesforce Service Cloud Voice.
Building on the success of b+s Connects for Service Cloud Voice offers b+s Elevate – now available on the Salesforce AppExchange – a comprehensive customer communications solution that combines the secure, flexible, cloud-based capabilities of Webex Contact Center with Bucher + Suter’s Salesforce integration and customer experience expertise.
b+s Elevate optimizes customer service by providing agents with a unified Salesforce-based interface. Cisco’s industry-leading intelligent routing technology ensures customers are always securely connected to the most appropriate agent for their request. AI-driven insights powered by transcription services enhance Salesforce Einstein features such as: B. the generative summary and recommendations. Because all interaction data is stored natively in Salesforce, the solution provides a holistic and actionable overview of the entire customer journey. This wealth of data, combined with Bucher + Suter’s contact center management tools, enables more efficient workflows and highly personalized customer interactions. b+s Elevate also uses Salesforce Bring Your Own Channel (BYOC) to enable integration with a variety of messaging services, enabling flexible, always-on communication across multiple channels.
Trent Cook, vice president of product strategy at Bucher + Suter, explains: “With b+s Elevate We’re focused on simplifying and improving the contact center experience. By combining the strengths of Webex Contact Center with the capabilities of Salesforce and Bucher + Suter’s years of experience in contact center operations, we offer a powerful yet straightforward solution that enables agents to provide outstanding customer service.”
Todd Gimbel, global director, technical solutions, at Cisco, added: “Bucher + z Suter is an excellent partner when it comes to driving innovation in the area of customer experience. b+s Elevate is a testament to our shared commitment to delivering cutting-edge solutions that are both powerful and easy to use. By seamlessly integrating Webex Contact Center into the Salesforce ecosystem, Bucher + Suter offers companies a streamlined and efficient way to leverage the full potential of both technologies to improve the customer experience.
Information about Bucher + Suter
Bucher + Suter is a global provider of contact center solutions with offices in Switzerland, Germany and the USA. As a Cisco Premier Integrator, Gold Provider and Advanced Technology Partner, Bucher + Suter specializes in the development of tailor-made solutions for Webex Contact Centers. The company has supported some of the largest Cisco contact center environments in the world for decades.
Additional resources
Cisco, Webex and Webex Contact Center are trademarks of Cisco, Inc. Salesforce, AppExchange, Einstein and Service Cloud Voice are trademarks of Salesforce, Inc.
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