EQS-Media / 25.07.2025 / 10:22 CET/CEST
Press Release
AUSTRIACARD HOLDINGS launches Digital Taskforce for Enterprise Content
Understanding (ECU), a new enterprise solution based on Agentic AI
technology
With ECU, businesses are entering a new and more efficient era in
automating content management using AI agents and natural language
Vienna, 24 July 2025: AUSTRIACARD HOLDINGS announces the Digital Taskforce
for Enterprise Content Understanding (ECU), an innovative platform that
makes a decisive contribution to the organization and processing of the
huge amount of information handled daily in enterprises.
In an environment where organizations are required to manage large amounts
of unstructured content - from emails and documents to images, videos and
audio files - traditional storage and management solutions are not enough:
they do not incorporate the necessary "intelligence" to analyse content
and identify the critical information that adds value to the business.
AUSTRIACARD's Digital Taskforce ECU solution bridges this gap.
This solution complements existing document management systems by
leveraging artificial intelligence to automate content processing. With
three specialized AI agents - for text, voice and visual content - the
platform enables businesses to understand, classify and leverage
information through natural interaction, requiring no programming or new
code development.
Most importantly, Digital Taskforce ECU AI agents have access to
historical data and policies, ensuring that content is processed
consistently with the organisation's internal processes and rules.
With the implementation of Digital Taskforce for Enterprise Content
Understanding, document processing time is significantly reduced, complex
workflows are automated and overall productivity and efficiency of
organizations is increased. At the same time, AUSTRIACARD's solution
seamlessly integrates with the existing technological infrastructure of
the enterprise (such as email servers, databases and archiving systems),
requiring no major system modifications.
For example, with the Digital Taskforce ECU solution, businesses can use
AI Text and Voice Agents to manage the large volume of incoming emails and
customer calls and, also:
• connect to the corporate email and the chat log
• register each request in the CRM system
• evaluate each conversation even on an emotional level (sentiment
analysis)
• enter each request into a database created by the Digital Taskforce
ECU
• can answer open-ended questions for each request, and even combine
cases progressing through different channels such as voice and email.
Spyros Sakellariou, Group AI and Data Analytics Director of AUSTRIACARD
HOLDINGS, commented:
"Digital Taskforce for ECU automates business processes that involve
unstructured data, including text documents, images, voice, and video
content. Traditionally, this type of data required human intervention and
manual evaluation to transform it into structured formats compatible with
organizational information systems. Today, almost any organization—whether
in the private or public sector—can harness Digital Taskforce ECU to
eliminate routine administrative tasks, thereby enabling their workforce
to concentrate on strategic, creative initiatives that drive innovation
and organizational excellence."
###
ABOUT AUSTRIACARD HOLDINGS AG
AUSTRIACARD HOLDINGS AG leverages over 130 years of experience in
information management, printing, and communications to deliver secure and
transparent experiences for its customers. They offer a comprehensive
suite of products and services, including payment solutions,
identification solutions, smart cards, card personalization, digitization
solutions, and secure data management. ACAG employs a global workforce of
2,400 people and is publicly traded on both the Athens and Vienna Stock
Exchanges under the symbol ACAG.
Contact Person: Theoni Dimopoulou, Group Corporate Communications &
Marketing Manager
Tel.: T: +43 (1) 61065 - 355
E-Mail: t.dimopoulou@austriacard.com
Website: www.austriacard.com
Symbol: ACAG
ISIN: AT0000A325L0
Stock Exchanges: Vienna Prime Market, Athens Main Market
End of Media Release
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Additional features:
File: (1)AUSTRIACARD HOLDINGS: ECU Solution
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Issuer: AUSTRIACARD HOLDINGS AG
Key word(s): Research/Technology
25.07.2025 CET/CEST This Press Release was distributed by EQS Group.
www.eqs.com
══════════════════════════════════════════════════════════════════════════
Language: English
Company: AUSTRIACARD HOLDINGS AG
Lamezanstraße 4-8
1230 Vienna
Austria
E-mail: marketing@austriacard.com
Internet: https://www.austriacard.com/
ISIN: AT0000A325L0
WKN: A3D5BK
Listed: Vienna Stock Exchange (Official Market)
EQS News ID: 2174800
End of News EQS Media
2174800 25.07.2025 CET/CEST
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