The need for flexible and quickly available psychological advice is increasing rapidly. The coronavirus pandemic has accelerated this development, creating growing acceptance for digital health solutions and at the same time intensifying competition in the psychological online services segment. In the midst of this dynamic environment, Instahelp will reach sustainable breakeven in 2024 with a planned annual turnover of 10 million euros. Instahelp is thus establishing itself as a profitable pioneer in psychological online counseling and underlining its position as one of the leading providers of digital mental health services in the DACH region.
“Psychological counseling must be easily accessible, high quality and affordable. At the same time, it is important to us that our psychologists are appropriately rewarded for their excellent work. We have built a business model for a socially relevant topic that covers costs and helps people every day,”
says Dr. Bernadette Frech, CEO of Instahelp.
Quality and customer satisfaction as growth drivers
Instahelp remains consistently true to its claim to the highest quality: with over 8,000 customer reviews and an average rating of 4.7 out of 5 stars, the company demonstrates its outstanding customer satisfaction. Since it was founded in 2015, the platform has grown from six to over 350 psychologists and reaches more than 10,000 consultations per month. Testimonials like Toto Wolff and collaborations with companies like Mercedes-Benz underline the trust in the brand and its reach.
Sustainability and growth in companies
A strong growth engine is Instahelp’s B2B segment. Over 150 companies and 300,000 employees have access to the platform through their employer to promote mental health in the world of work. Companies such as Austrian Airlines, PwC, trivago and waterdrop rely on Instahelp’s expertise.
With numerous awards, including “Startup of the Year 2019” and “Top Brand Corporate Health 2021-2024”, as well as the support of well-known investors such as Mercedes AMG Board Members Toto Wolff and Dr. René Berger as well as the serial entrepreneurs Martin and Jürgen Pansy (Nuki), Florian Gschwandtner (Runtastic), Daniel Zech (iA FJH Immobilien) and Siegbert Schützenhöfer (Venta), Instahelp is optimistic about the future. The platform remains true to its vision: making mental health accessible to everyone.
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