The Generali Versicherung was awarded twice at the FMVÖ recovery awards in 2025: In addition to the special prize as “Insurance with the Best Customers: Interior Advice”, she also received a seal for “very good customers: internal orientation”. The award was awarded on May 6th as part of the GALA of Finance Marketing Association Austria (FMVÖ) in the Vienna Sofiensele.
Gregor Pilgram, CEO of Generali Austria, is happy about the award: “Our claim is to offer our 1.7 million customers an experience of the top -class experience. These awards confirm that we convince solutions and efficient working methods from personal support and digital service with our customer -oriented and are there for you in all situations. For us, customer satisfaction is the focus and this can only be implemented together, so I would like to thank all the colleagues that do their best every day.”
Der FMVÖ-Recommender-Award
The Recommender Award was awarded for the 19th time. This was launched by the Finance Marketing Association and distinguishes Austrian banks and insurance companies that receive the highest willingness to recommend. For this purpose, 8,000 banking and insurance customers are asked comprehensively by phone and online. The willingness to recommend is decisive for companies. This year the award was under the motto “Value of confidence: challenges as an opportunity” and included twelve categories.
Excellent customer satisfaction
In addition to the special prize as “insurance with the best customer: internal advice” and a seal for “very good customers: internal orientation”, the Generali only recently scored trust in the subject. This is the result of Telemark Marketing at the end of 2024. In this survey of below 1,200 people, the Generali secured the top position among insurance with a net trust score and thus achieved the highest value in comparison.
It was examined what affects confidence in insurance. The result clearly showed that the damage to the damage has a strong impact on customer trust. The sooner damage is carried out positively, the greater the trust in the insurance.
The Generali Versicherung AG
The Generali Versicherung is one of the leading insurance companies in Austria with EUR 2.8 billion, 4,400 employees and over 1.7 million customers. It is part of the Generali Group, founded in 1831, one of the largest integrated insurance groups and asset managers worldwide. The Generali Group is represented in over 50 countries with a premium volume of 95.2 billion euros and assets under management of more than 800 billion euros in 2024. With around 87,000 employees who look after 71 million customers, the Generali Group occupies a leading position in Europe and is also becoming increasingly important in Asia and Latin America. The focus of the strategy focuses on being a lifetime partner for the customers. This is achieved through innovative and personalized solutions, first -class customer experiences and digitized global sales capacities. The Generali Group has fully integrated sustainability into its strategic decisions in order to create values for stakeholders and at the same time make a contribution to a more fairer and more resistant society.
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